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Enhanced Support

Ensure your teams stay productive and focused on the job in hand.

Challenges

Your organisation needs to generate actionable intelligence fast. That means your analysts need to be able to populate databases, handle complex data queries and generate evidence-based reports - without being delayed by system challenges.

But resolving common configuration problems or building custom built templates can eat up valuable investigation time.

Solution

Portal's i2 Enhanced Support service delivers expert help at speed - so your teams stay productive and focused on the job in hand.

This all-in-one service combines expert 'how to' guided assistance for users with accelerated technical support, so your organisation can proactively investigate crime, fraud, waste and abuse.

Featuring highly responsive end-user assistance, your i2 users get fast access to the help they need, the moment they need it.

Whatever your field - fraud detection, law enforcement, public safety or banking - Portal's experts talk like human beings, understand your challenges, and won't drown you in jargon or technicalities.

Benefits

  • Practical, fast assistance - From product support to vendor escalation, your people get direct access to i2 experts who are responsive and available when help is needed.
  • Simplified i2 support management - A one-stop-shop that gives your people fast resolution to any i2 challenge. Ideal for advanced users, analysts and IT admin.
  • Utilise your i2 investment - Gain best practice recommendations on updating existing designs or creating new ones, or step-by-step guidance on how to use i2 analytical tools to investigate further.
  • Support for multiple i2 platforms - Our expert specialists are on hand to support users of Analyst’s Notebook, Analyst's Notebook Premium, iBase, iBase Designer and Intellishare.